Terms & Conditions

Limit of Liability:

While we take every precaution for the safekeeping and handling of all print, film, digital file, negative, transparency and artwork, submitting these materials for processing, printing, mounting, or other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary, or agents due to unpredictable defects in materials, or even though due to the negligence or other fault of our company, subsidiary, or agents, will entitle you only to replacement with a like amount of unexposed film or, in the case of mounting, another print, when possible, and only when initially produced by us. Except for such replacement, the acceptance by our company, subsidiary, and/or agents of the film, print, slide, negative, transparency or artwork is without other warranty or liability, and recovery for any incidental or consequential damages are excluded. Should any material submitted involve high value the onus is upon the client to appropriately insure it.

The client must pick up his/her originals upon completion of work; it is the responsibility of the client to verify the receipt of their original art work. We are not responsible for work left in house for more than 30 days after job completion.

Cost estimates are approximate. Prices and turnaround time will be finalized when the job arrives at our studio.

Invoicing:

For each project a work order will be prepared. It will account for the cost of the work requested. The work order will anticipate variable factors such as imaging, retouching and proofing as may be required. The final invoice may vary from the work order, but the client will be advised when these variances occur.

Our basic prices are subject to change without notice and are non-negotiable. However, projects involving large quantities or editions qualify for discount pricing. 

Copyright:

In accepting film, photographs, artwork or other media for processing, copying, outputting or other handling, Colourgenics Inc. and its subsidiaries assume no liability for copyright infringement. By submitting such materials, the customer expressly states that the reproduction from the same will be done with the permission of the copyright owner. Also by such submission, the customer agrees to indemnify Colourgenics Inc. for all costs and expenses, including but not limited to lawyers fees or judgement, resulting from any claim or lawsuit against Colourgenics Inc. for copyright violation.

A signed Copyright Waiver form must be completed before any work can proceed.

Remakes:

In the absence of provided materials for reference and quantifiable quality expectations when placing the original order, Colourgenics cannot entertain requests for remakes.

Rush service and overtime charges:

Rush service necessarily upsets production scheduling and increases material wastage; as such, it is subject to applicable surcharges. Please confirm due times and charges when ordering. In addition, quality expectations should be commensurate with the time allowed for completion of rush orders. 

Shipping:

Orders may be shipped via local messengers or international couriers from our facility through prior arrangement. A service fee and additional packaging (as necessary) charges may apply. Please call for details.