This FAQs section aims at answering some common and basic questions, saving you time in the process. However, we will be delighted to answer your other inquiries on the phone or during your visit to our showroom. Please note that the previous Technical Info and Specs library has been moved offline, and is now available for specific subjects in the form of e-mailable PDFs (upon request).

A. General

Do you have a price list?

You can check out our price lists for Uberscan and printing (in sample sizes), here. However, as Colourgenics specializes in custom, premium imaging, our prices are finally determined upon consultation. Request a quote, or visit our showroom for ideas, samples and free initial consultation.

Can I get a quote online?

Request a quote

Can I order online?

There are 2 ways to order online: via our FTP site or ROES (“Remote Order Entry System”).

For assistance with ROES, email info@colourgenics.com

Do you offer any special discounts?

Since Colourgenics specializes in show printing and mounting, we offer attractive project pricing based on quantity and complexity. It is best to get us involved at an early planning stage to tailor your show for the most savings.

Please also see our Promotions page for information about promotional and seasonal deals that are offered from time
to time.

Follow us on Facebook to stay on top of the latest discounts and sales.

Do you offer gift certificates?

Yes! A gift certificate to enjoy at Colourgenics makes a great gift for your professional or amateur artist friends. Call or visit us to learn more about how we can make any occasion picture perfect.

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B. Uberscan

What is Uberscan?

Uberscan is the incomparable fine art scanning service offered by Colourgenics. It is comprised of hardware – the German-built Cruse Synchron 285 ST FA – the only scanner of its class in Canada; custom image management solutions for precise, vivid colour; and a set of settings designed to capture various types of original artwork in ultimate detail. Learn more

What is the difference between texture lighting and a Flat scan?

Flat scanning is perfect for capturing originals where surface detail is irrelevant and/or needs to be suppressed (e.g. when the goal is to de-emphasize strong impasto brush- and knife-work and smoothen texture).

Flat lighting is also appropriate for scanning old, scratched, wrinkled or otherwise damaged materials, since it does an excellent job hiding tears and imperfections. Flat scanning can even be performed on framed art, without dismantling
the frame!

On the other hand, texture lighting allows for incredibly lifelike captures of original artwork. The angle and intensity of light from each direction can be separately controlled, so that support and medium textures (e.g. canvas patterns, impasto, chalk strokes, etc.) can be revealed in ultimate detail. Unwanted highlights and reflections can be effectively suppressed, even on highly glossy media, heavily varnished pieces, etc.

The prints from texture lighting scans display uncanny realism and, for the lack of a better word: three-dimensionality. Thus, this approach is the best for oil and acrylic on canvas or board, fabrics, mixed media, gouache, pastels or chalks with heavy coverage, collages, etc. Our texture scanning lighting setup can even be successfully used for capturing actual 3D objects up to 6" in height. In fact, we have reported very impressive results scanning wood samples, fabric, leather, circuit boards, jewelry, glass art and on occasion a live body in the past.

Is Uberscan better than other flatbed or drum scanners?

There are very few flatbed scanners that can scan originals larger than 11”x17”, and those are usually geared towards engineering/architectural use (i.e. they are neither optimized for colour reproduction nor for high resolution). And drum scanners are designed to scan relatively small pieces of film at very high resolution.

Uberscan, on the other hand, is purpose-built and designed to scan art directly – and to do so with great colour fidelity and even sharpness. This means you won't need to struggle to light and photograph your artwork with a DSLR and, more importantly, it can be pretty much any size.

What are the maximum dimensions of something I can scan?

Our scanning bed is sized to 60" x 90"*, with a weight limitation of 300lbs. The maximum height of a 3D object cannot be more than 15 inches (as that is how high the lights can be raised).

Aside of these limitations there may be issues of depth of field, so please contact us to discuss your project before bringing in the artwork.

  • We are also able to scan oversized art (in sections)

What kind of printers are suitable for printing Uberscan's output?

This depends on the size of your scan. For example, many of our large-sized artwork clients enjoy large format chromogenic or giclée prints. Please contact us for a free consultation and recommendations.

What format does Uberscan produce?

Uberscan produces digital images in industry-standard TIFF format (available options are: 8 bit RGB, 16 bit RGB and 16 bit grayscale). Scans are delivered in Adobe RGB space. At 500MB, they can be opened by any imaging application on your computer, and can produce anything from a regular chromogenic print to a billboard ad along the side of a building.

How should I prepare my originals for scanning?

Most of the time no preparation is necessary. We usually just recommend trying to keep your artwork flat (very curly originals are hard to handle).

How about scanning a painting that is already framed?

Because of the unique design of the Cruse, it can be programmed to clear reasonably deep ornate frames, therefore precious artwork can be left untouched. Minor cropping may occur due to the slight shadows cast by the thick frame.

For artwork framed under glass, again the cleverly designed Cruse can scan through glass without reflections with the only caveat being the difficulty to programme the height of the original. In such a case, an additional charge may apply.

Similarly, artwork requiring unusual handling may incur extra charges.

How long does Uberscan’s process take?

The regular turnaround for this service is 2 business days.

We also offer a Shoot-n-Scoot service at a premium so you can get your scan done while you wait.

What is your policy on copying/reproducing copyrighted materials?

Colourgenics/Uberscan respects Copyright. Click here to view/download Copyright Policy and Copyright
Indemnity Form.

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C. Printing – Chromogenic or Giclée

What are the differences between chromogenic and Giclée prints?


  • Traditional light-sensitive process
  • Continuous tone
  • Familiar to traditional photographers
  • Chemical process after exposure
  • Limited media choice
  • Cost-effective in quantity prints
  • Photographic look & feel


  • Pigment inkjet process
  • Dithered screen pattern (though extremely fine)
  • Popular with digital photographers
  • Direct digital process
  • Wide variety of texture, weights and base colours
  • High material and ink costs
  • Potentially higher saturation and apparent sharpness

What resolution and file attributes should I supply?

In general, we recommend submitting your image files as they were edited, typically in the native resolution of your camera. However, some customers prefer to upsize to the output resolution of the printers. In that case, 300 pixels per inch at final size is a common resolution most of our printers can work with. Other attributes include: RGB colour space, 8-bit uncompressed, flattened tif or jpg.

In which colour space should I submit my files?

With the exception of our small format chromogenic prints (up to 12x18) whose output colour space closely resembles sRGB, we recommend editing in and embedding the Adobe RGB space for all our other colour managed workflows.

How come you do not accept 16-bit files for printing?

From experience, editing in high bit definitely yields smoother results, but we do not see an advantage in receiving 16-bit files for printing, especially when unwieldy file sizes are to be avoided.

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D. Mounting, IX Gallery, etc.

Why is it that you do not accept supplied prints for mounting?

This policy is to protect the customer’s investment in having the prints made. As the delicate mounting process is susceptible to damage or other complications, supplied prints offer no recourse in such an event. Despite our liability limit proclamation, it is in your best interest to safeguard your precious artwork.

Can I see examples of your printing and mounting work?

Except when a show is on exhibit, IX Gallery houses the Colourgenics Technology Showcase as a year-round showroom. We are proud of our attention to detail and demand for perfection in our products and welcome you to visit the Gallery; the Showcase also gives new ideas and inspiration to our clients seeking creative ways to present their art.

Can I rent the IX Gallery for an event?

Absolutely. Contact info@ixgallery.ca for a rental package tailored to your needs. The space is available for hourly, daily, and full exhibition length rentals; it has also been used as a general event space, hosting birthday and retirement parties.

Are there special bundle prices if I print with Colourgenics and exhibit in the IX Gallery?

Yes. All customers who take advantage of Colourgenics’ services to prepare for their exhibit are eligible for a reduced rental rate in the IX Gallery. Please contact info@ixgallery.ca for more information today.

Can I sell my work at IX Gallery?

Artists exhibiting at the IX Gallery are welcome to sell their work. We are happy to manage sales on your behalf and are equipped to handle credit card transactions for a flat administration fee. Colourgenics also provides Certificates of Authenticity with a holographic seal for all edition prints produced by us. Please inquire.

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